Measurement of ROI and effectiveness of TRAINING

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Measurement of Training Program Effectiveness

	Book: Evaluating Training Programs: The Four Levels. Donald L. Kirkpatrick. This is THE definitive text on evaluation and training ROI. If you only read one book on the subject, pick this one.
	Book: Another Look at Evaluating Training Programs This book, published by the American Society for Training & Development, is a compilation of all evaluation articles published from 1987 to 1998 in Training & Development. Dr. Donald Kirkpatrick deems these fifty articles "best practices."

Kirkpatrick's Four Levels of Training Effectiveness

	Level 1: Measure Reaction (questionnaires, interviews, focus groups, opinion surveys)
	Level 2: Measure Learning (pretest and posttest)
	Level 3: Measure Behavioral Changes (post-test to learners manager 6-12 months after learning)
	Level 4: Measure Results (one year after learning)

Links about Kirkpatricks Four Levels of Evaluation

	Kirkpatrick's Four Levels of Evaluation
	Kirkpatrick's Four Levels of Evaluation
	Beyond Kirkpatrick: Measuring the Financial Returns of e-Learning

	A Practical Guide to Needs Assessment by Kavita Gupta
	Return on Investment in Training and Performance Improvement Programs by Jack J. Phillips
	Handbook of Training Evaluation and Measurement Methods (Improving Human Performance Series)
	Developing Instructional Design (The Fifty Minute Series) by Geri McArdle, Michael Crisp (Editor)

e-Learning Readiness Assessments

	learningcircuits.org/nov2000/chapnick.html
	sdccdonline.net/assess.htm
	tricounty.tec.sc.us/distancelearning/dlquiz.htm
	online.durhamtech.edu/checklist.cfm
	virtual.cpcc.edu/readiness/index.asp
	mediapro.com/html/resources/readiness.html
	deakinprime.com/pdf/elearning.pdf

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